Zomato is a significant player in the food delivery and tech space, known for its vast network and convenience. It has revolutionized how people order food and access restaurant services, making it a household name in many regions.
However, like any large company, Zomato has faced challenges, including customer service issues, pricing controversies, and public criticism in situations like this concert incident.
Meanwhile, a techie’s frustration over being overcharged for water bottles at a concert has gone viral on social media, sparking a heated debate. Pallab De, an X (formerly Twitter) user, accused Zomato of selling INR 10 water bottles for INR 100 at the event.
His post included a photo of the receipt showing he paid INR 200 for two bottles. “How is Zomato allowed to sell ₹10 water bottles for INR 100 at concert venues where no one is allowed to bring their own bottles?”
Pallab wrote, tagging a Telangana High Court advocate in his post. His concerns resonated with many, drawing widespread attention to the issue.
Zomato’s Response
Zomato quickly addressed the matter in the comments section. The company clarified that they were not the event organizers but the ticketing partners. “Hi Pallab, we’re sorry for your experience. While we weren’t the event organisers but the ticketing partner, we’ve noted your feedback and will ensure it helps us improve our own events moving forward,” the company wrote.
In response, Pallab tagged the event organizers, Eva Live, holding them accountable. He also shared an image of the water bottle purchased at the venue, clearly showing an MRP of INR 10.
Social media users reacted strongly to the incident. Many supported Pallab, calling the overpricing unfair and unethical. One user wrote, “This is not fancy; this is outright theft, and everyone should raise their voices against these people.”
Another added, “If the MRP is INR 10, sue them.” Another user joked, “They will change the MRP definition overnight from Maximum to Minimum Retail Price.”