Indian Railways, often criticized for its inconsistent management and inadequate passenger facilities, is once again in the spotlight due to a recent incident that went viral on social media.
The post, shared on X (formerly Twitter), by user Jitesh (@Chaotic_mind99), highlights a disheartening experience involving his newlywed bride, which quickly garnered widespread attention and raised questions about the railway system’s efficiency and passenger comfort.
In the post, Jitesh shared a photograph of his wife sitting uncomfortably near the train’s toilet door, trying to sleep amid limited seating arrangements. Expressing his frustration, Jitesh sarcastically tagged the Railway Minister, Ashwini Vaishnaw, in his post.
His remarks aimed at the poor seating allocation and the apparent lack of consideration for passenger comfort struck a chord with many users, bringing to light the discomfort many passengers endure during their train journeys.
“Thank you @AshwiniVaishnaw for this amazing experience on our journey. What better way to celebrate a new marriage than this? #IndianRailways,” Jitesh wrote, accompanying the image of his wife in this awkward and uncomfortable position.
Thank you @AshwiniVaishnaw ji because of you my wife is getting this world class Train facility today.
I will always be indebted to you 🙏 pic.twitter.com/w9W2WwLK90— Jitesh (@Chaotic_mind99) November 19, 2024
The Indian Railways, known for being active on social media, promptly responded to the post through its official support handle, Railway Seva. The response, intended to address the complaint, requested Jitesh to share specific details about his journey, including the PNR number and mobile contact via direct message, for swift action. They also advised him to register his complaint through the official Rail Madad platform or by dialing the Railway helpline number, 139, for quicker redressal.
“We request you to please share the journey details (PNR/UTS No.) and Mobile No. with us preferably via DM so that immediate action can be taken on your complaint. You may also raise your concern directly on http://railmadad.indianrailways.gov.in or dial 139 for speedy redressal.” – Railway Seva.
The viral post triggered an influx of comments from other passengers, many of whom shared their own grievances with Indian Railways. Complaints ranged from overcrowded compartments and inadequate cleanliness to unreliable scheduling and poor seating arrangements, especially in sleeper and general compartments.