Festival seasons and special occasions always bring a rush to the railways, with passengers scrambling to secure confirmed seats.
Despite Indian Railways’ provision of extra trains during these peak times, many people still struggle to get confirmed tickets, often ending up with wait-listed or Reservation Against Cancellation (RAC) status. But this time, a surprising twist left a passenger stunned when his RAC ticket suddenly dropped to a waiting list.
Kamlesh Shukla, a passenger who booked his ticket from Ghaziabad to Deoria Sadar for November 20, found himself in an unexpected situation. When he initially booked his ticket, he was assigned RAC 42, which at least ensured him a partial seat. But to his dismay, by evening, his ticket status changed to a waiting list—showing GNWL 63 (General Waiting List), and later dropping to Waiting 7. Shocked by this turn of events, Kamlesh took to social media platform X (formerly Twitter) to express his frustration and seek help.
In his tweet, Kamlesh tagged @RailMinIndia, asking, “This morning, the PNR status was RAC 42, but by evening, it’s showing as Waiting 7. How did this happen?” His tweet quickly attracted attention, highlighting a common frustration among rail travelers.
We will require your mobile no. preferably via DM. You may also raise your concern directly on https://t.co/JNjgaq1zyT or dial 139 for speedy redressal https://t.co/utEzIqB89U
— RailwaySeva (@RailwaySeva) November 11, 2024
The Indian Railways swiftly responded to Kamlesh’s complaint, acknowledging his concern and advising him on how to get assistance. The official @RailwaySeva account replied, suggesting he share his contact number through a direct message for privacy. They also guided him to raise his issue through the official complaint portal, railmadad.indianrailways.gov.in, or by calling the helpline number 139 for a quick resolution.
In response, Kamlesh thanked the railways for their immediate action. Indian Railways’ quick response to Kamlesh’s complaint highlights their efforts to address passenger grievances and improve the travel experience, especially during peak travel seasons when such issues are more likely to occur.