Food delivery services are facing growing criticism over the inconsistency and quality of their services. Recently, Zomato came under fire when a customer shared a disappointing experience involving a Chicken Biryani order. The incident highlights the ongoing issues faced by customers relying on food delivery apps, with complaints ranging from incorrect orders to poor food quality.
A journalist, Sambhav Kumar, took to social media platform X (formerly known as Twitter) to voice his frustration. Kumar shared how he had ordered a 1 kg Chicken Biryani from Itminan Biryani through Zomato, but instead of the mouth-watering dish he anticipated, he was met with a shock—plain rice with a foul smell and not a single piece of chicken. The journalist called it “outright fraud” under Zomato’s platform.
His tweet read, “I ordered a 1 kg chicken biryani from Itminan Biryani through @zomato, and what I received was incredibly disappointing. Foul-smelling rice and literally not a single piece of chicken. This is outright fraud under @zomato platform.”
“When I contacted the restaurant for a refund, they shifted the blame to Zomato. @deepigoyal, it’s essential to crack down on such scams exploiting Zomato’s name. Is it acceptable to send a fancy matka filled with 3 to 4 small rotten chicken chunks?,” he added.
He also added how he ordered biriyani for about Rs. 466 but only received Rs. 166 as a refund from Zomato Cares. Sambhav wrote, “I paid ₹466, and after raising a complaint, @zomatocare offered a mere ₹116 as a refund. Is this how Zomato, Intminam Biryani, and @Eatclub_ think they can make money by scamming customers?”
Kumar’s tweet has sparked a discussion online, with many users expressing their dissatisfaction with the declining standards of food delivery services. Some have shared their own disappointing experiences, pointing to a lack of quality control and transparency in food delivery platforms.
Check out Zomato’s reply below:-
“Hi Sambhav, we regret that the order is not as per your expectations. Could you please share the order ID/registered contact details via private message with us so that we can look into this and get back to you with a resolution,” Zomato wrote.
Responding to this, the customer again crticized Zomato. “Why is the @zomatocare chatbot replying to my tweet but ignoring my DM? It’s strange that @zomatocare is replying publicly while my direct messages are overlooked!”
Zomato, which has faced similar backlash in the past, is under pressure to address these issues promptly to regain the trust of its customers.