We all love the comfort of getting food delivered to our doorstep. It saves time, energy, and sometimes even money. But what happens when that comfort turns into constant frustration?
Recently, a woman named Moni shared her unpleasant experience with Zomato on X (formerly Twitter). According to her, she ordered food three times from the same restaurant, and each time, something was missing. Most of the time, it was the roti. It might sound like a small thing, but when you are actually hungry and expecting a full meal, it’s a big deal.
She didn’t hold back her frustration. She even tagged Zomato, shared pics of the incomplete order, and also questioned how such mistakes could happen repeatedly. She even threatened to uninstall the app because of poor customer service.
“This is a complaint, yesterday I got scammed by restaurant thrice. How can this happen repeatedly man. And I have not got any response from your team. Yesterday I ordered the items in the attached photo but I didn’t received all the items [sic].”
Hey @zomatocare @zomato @zomatoin
— Moni (@Moni848202) February 17, 2025
This is a complaint, yesterday I got scammed by restaurant thrice. How can this happen repeatedly man. And I have not got any response from your team. Yesterday I ordered the items in the attached photo but I didn't received all the items. pic.twitter.com/1uZzLChScd
“Roti from the order was missing and I can’t even speak to your executive. This happened thrice @zomatocare. Should I uninstall your app because same process is repeating or you can do something? Photos are attached [sic].”
Now here’s the thing – mistakes can happen. We have all had a missing item or a wrong order once in a while. But when it happens three times in a row, that’s not a one-off. That’s a pattern. And it raises bigger questions. Are food delivery apps like Zomato doing enough to ensure quality? Do they hold restaurants accountable? And more importantly, how seriously do they take customer complaints?
Zomato replied:-
Zomato did respond to her post. They promised to look into the issue. But at the time of writing, there is no update. No resolution. They gave just a polite message.
“Hey Moni, we completely understand how frustrating it must be to receive an incomplete order. We’re committed to making this right for you. Please give us some time to look into this, and we’ll get back to you with an update shortly [sic].”