In the age of online food delivery, customers expect accuracy and reliability when ordering their meals. However, a recent incident involving a Zomato user has raised concerns about missing items in deliveries and customer service response.
A woman named Moni took to social media to share her frustration, claiming that a restaurant on Zomato had scammed her not once, not twice, but three times by failing to deliver all the items she ordered.
She expressed her disappointment on X (formerly Twitter), revealing that her latest order was missing roti—just like her previous two orders from the same restaurant.
Customer’s Complaint Goes Viral
To support her claim, Moni posted a picture of the food items she received along with the order bill, making it clear that something was missing. She directly tagged Zomato’s official handle and questioned the company’s lack of response to her repeated complaints. In her post, she wrote,
“This is a complaint, yesterday I got scammed by restaurant thrice. How can this happen repeatedly man. And I have not got any response from your team. Yesterday I ordered the items in the attached photo but I didn’t received all the items [sic]”
Frustrated with the situation, Moni also pointed out that she was unable to reach Zomato’s customer service to address her issue. Expressing her disappointment further, she added,
“Roti from the order was missing and I can’t even speak to your executive. This happened thrice @zomatocare. Should I Uninstall your app because same process is repeating or you can do something. Photos are attached [sic]”
Her post quickly gained attention, with several users engaging in discussions about their own experiences with missing items and customer support issues on food delivery platforms.
Zomato Responds to the Complaint
After Moni’s complaint started gaining traction, Zomato finally acknowledged the issue and assured her that they were working on resolving it. The company responded,
“Hey Moni, we completely understand how frustrating it must be to receive an incomplete order. We’re committed to making this right for you. Please give us some time to look into this, and we’ll get back to you with an update shortly [sic]”
A day later, Zomato followed up with another response, stating that they had resolved the issue over a call. They wrote,
“Hi Moni, your concern has been resolved over a call. If you require any further assistance, please don’t hesitate to contact us. Thank you for your patience!”