Burger King is one of the world’s largest fast-food chains, known primarily for its flame-grilled burgers, fries, and other quick-service items. Founded in 1954, it originated in Miami, Florida, and was initially called “Insta-Burger King.”
After its success, the brand was expanded across countries. On the other hand, Burger King India is the Indian subsidiary of the global fast-food chain Burger King, which operates under the parent company, Restaurant Brands International (RBI).
Since entering the Indian market in 2014, Burger King has rapidly expanded its presence across the country, offering a menu tailored to Indian tastes while maintaining the brand’s core identity of flame-grilled burgers.
Since its launch in India, Burger King has expanded to over 300 outlets across major cities and is continuously growing its footprint through both dine-in restaurants and delivery services via platforms like Swiggy and Zomato.
Burger King India has partnered with various food delivery apps, and also runs its own app for ordering. This has helped them tap into the rapidly growing online food delivery market in India.
Customer finds Mold on Burger Ordered from Burger King
Yaman Dev Sharma, a dissatisfied customer, placed an order for a burger and fries from Burger King via Zomato app. As it turned out, he met with an unpleasant surprise. After finishing his fries, he opened the burger and was stunned to find mold on the bun.
Yaman expressed his outrage on social media, posting a photo of the moldy burger and tagging both Zomato and Burger King India. In his post, he sarcastically wrote:
“Ordered from Burger King via Zomato. After finishing the fries, opened the burger (Veg Whooper), and today I came to know that they have launched a new flavor. Where mold is coming free with the burger bread.”
The incident quickly gained traction online, with many users expressing their shock and disappointment over the incident. Food safety and hygiene are critical, and this occurrence raised serious concerns about the quality control measures employed by food delivery platforms and restaurants alike.
The uproar led to a prompt response from Zomato, which acknowledged the complaint and assured that they were looking into the issue. Burger King also faced significant backlash, with many calling for an investigation into their quality control processes to ensure such incidents do not occur in the future.
“This is very shocking. We are sorry you had to go through this. We will investigate it. In the meantime, a member of our team will definitely call you. For this, please DM us your registered contact number,” Zomato replied.
“Hi Yaman, we never intend to provide such an experience. Can you please DM us your Contact Number, Store Location, Order ID and Email ID so that we can get in touch with you. Rest assured we will investigate this thoroughly,” Burger King replied.
With increasing reliance on food delivery services, customers expect high-quality standards, and any deviation from this can have damaging effects on brand trust and reputation.