Railways are the second fastest mode of transport. It is also the most dependable mode of transport. Indian Railways manages the fourth-largest railway network in the world. It is well-known for its quality service and low cost.
Due to this benefit, millions of people use it to travel daily. On the other hand, the Indian Railway Catering and Tourism Corporation (IRCTC) has its own reputation for serving quality food to its passengers. There were hardly any complaints regarding the quality of the food in the first place.
The officials have always been taking utmost care in preparing food and sometimes, mistakes tend to happen because they are also human beings. However, this time around, it was not just a small mistake, but it seems it was a horrible mistake by the Railway Catering Services.
IRCTC responds after Cockroach was found in Food served in Vande Bharat Train
Many travelers have reported a noticeable decline in food standards, citing issues from tasteless meals to unhygienic conditions. Once again, the Vande Bharat Train served food that contained a cockroach. Calling this a disappointment for the passengers would be a sheer understatement.
Meanwhile, a couple traveling in the new Vande Bharat express from Bhopal to Agra was left shocked after finding a cockroach in their meal. “Today on 18-06-24 my Uncle and Aunt were travelling from Bhopal to Agra in Vande Bharat. They got “COCKROACH” in their food from @IRCTCofficial. Please take strict action against the vendor and make sure this would not happen again @RailMinIndia @ AshwiniVaishnaw @RailwaySe,” the user wrote.
Here’s how the IRCTC replied:-
Sir, We apologize for the travel experience you had.The matter has been viewed seriously and suitable penalty has been imposed on concerned service provider. We have also intensified the production and logistics monitoring.
Here’s how the netizens reacted:-