We have heard many interesting stories about ordering one product and receiving the other in hand. Suppose, if you are ordering a brand new i-phone from a reputed e-commerce company and receiving a soap bar or a brick instead, what would be your first reaction after opening the seal?
Usually, when we see our desired product inside the package, we get surprised but when it’s not the actual one, we get shocked. If we order an item online, the retailer of the store makes sure that he picks the right product for us for the best service but rarely do mishaps happen.
For example, if we order a ‘computer keyboard’ and receive a ‘music keyboard’ instead, we can contact them and return the product to get the actual one. These minor mistakes are acceptable but we can’t really forgive the ones who send us stones of bricks instead of mobile phones.
In yet another case of online shopping scam, Indian film actress Sonakshi Sinha ordered premium Bose headphones from the most trusted website Amazon. But what she actually received at her doorstep was something different! She expected headphones but in reality, she received a tap-like metal object!
After this, Sonakshi wrote to Amazon on Twitter to bring this matter to their notice. Her tweet went rife in no time. “Hey @amazonIN! Look what i got instead of the @bose headphones i ordered! Properly packed and unopened box, looked legit… but only on the outside. Oh and your customer service doesnt even want to help, thats what makes it even worse,” she wrote.
https://twitter.com/sonakshisinha/status/1072463812773711873
After knowing this, people were really happy that Amazon isn’t really partial. Check out the tweets.
https://twitter.com/iHeartThoarb/status/1072725419613253633
Behen give me your order details I have experience of fighting for this kind of things!
— RS Priya (@flyingpriya) December 11, 2018
No partiality with celebrity. Good job @amazonIN 👍
— nishant jain (@nj300984) December 11, 2018
ha ha ha fraudsters believe in diversity and equality..celebrity ho yaa koi bhi 🙂 choona lagana hai to lagana hai
— Ankur Sharma (@Anky1980) December 11, 2018
https://twitter.com/ContactWadhwa/status/1072465837901131778
https://twitter.com/iHeartThoarb/status/1072725419613253633
This is how Amazon responded:-
Uh-oh! This is unacceptable! Apologies for the recent ordering experience and the subsequent correspondence with our support team. Please share your details here: https://t.co/vIE01Lj9nJ, we'll get in touch with you directly. ^JC
— Amazon Help (@AmazonHelp) December 11, 2018
And people can’t stop taking a dig at this.
these look very uncomfortable ..how's the battery life ?
— pAgaL_P₹oj3ct (@HoeZaay) December 12, 2018
https://twitter.com/bp0056/status/1072881230100652032
https://twitter.com/rahulgandhi38/status/1072500245085458432