We have heard many interesting stories about ordering one product and receiving the other in hand. Suppose, if you are ordering a brand new i-phone from a reputed e-commerce company and receiving a soap bar or a brick instead, what would be your first reaction after opening the seal?
Usually, when we see our desired product inside the package, we get surprised but when it’s not the actual one, we get shocked. If we order an item online, the retailer of the store makes sure that he picks the right product for us for the best service but rarely do mishaps happen.
For example, if we order a ‘computer keyboard’ and receive a ‘music keyboard’ instead, we can contact them and return the product to get the actual one. These minor mistakes are acceptable but we can’t really forgive the ones who send us stones of bricks instead of mobile phones.
Another incident:
Recently, a call centre employee was put behind the bars by the cyber cell of Vadodara city police for fooling a resident of Fatehpur by delivering him a stone instead of a mobile phone that he had ordered online.
As per the reports, complainant Kshitij Chaudhary had ordered a mobile phone from a shopping website a couple of weeks back. But a couple of days after submitting the order, he cancelled the order in his cart section, he claims. Despite his cancellation, just a day later the accused, identified as Harmit Mirchandani, reached his home with a parcel.
Chaudhary did not accept the parcel as he had already cancelled the order, but Mirchandani stressed the fact that the order had been placed and he would have to accept the parcel. Chaudhary had no other option but to pay Mirchandani a cash of Rs.10,000 as a payment for the packaging product. But when Chaudhary opened the seal, he found a stone inside instead of a mobile phone.
Noticing this, Chaudhary immediately contacted the online retailer and approached the cyber crime cell with a strong complaint. Police came to know that Mirchandani, who plies his trade in the call centre managing the company’s customer service, learnt about Chaudhary’s order cancellation request. To make money quickly, Mirchandani allegedly got a box of the online retailer and delivered it to the home address with a stone inside.
